Energicore Privacy Notice
1. Introduction to our Service
This notice outlines how your personal data is managed, utilised, and protected under current data protection laws. energicore is a digital resource provided to you by HouseWrapped.
HouseWrapped are registered with the Information Commissioner's Office (ICO). Registration Number: ZB909895
HouseWrapped operates to advance energy efficiency to UK households. Our mission involves empowering householders to move to cleaner & greener heating technologies. We are dedicated to ensuring that any information you share is handled with the highest level of security.
2. Legal Basis for Processing
We only process your information when a valid lawful basis exists.
- HouseWrapped processes data to fulfil legitimate interests, including providing and maintaining the energicore platform.
- Processing is also required for monitoring geographical usage and performing evaluations of the platform.
- energicore processes your data to ensure the advice provided to you is accurate and to maintain the platform's availability.
3. Information We Collect
We gather specific details to provide our services, which may include:
- Personal Contact Details: Your name, email, and home address.
- Property Specifications: The age of your home, insulation levels, and heating systems.
- Household Metrics: Occupancy numbers, bathroom/bedroom counts, and general heating habits.
In certain contexts, technical data regarding your property's energy measures may not be classified as personal data.
4. How Your Data is Used
Your information allows us to perform several essential functions:
- Tailored Advice: Generating energy efficiency recommendations specific to your home.
- Service Improvements: Updating records, responding to enquiries, and gathering feedback on your energicore experience.
- User Experience: Pre-filling the energicore platform to create a smoother journey for the user.
5. Data Sharing and Retention
We collect data directly from your interaction with the platform. We may share data with trusted third parties to maintain our IT systems or conduct research. Additionally, information may be shared with local authorities, national governments, or funding organisations to support energy efficiency initiatives.
| Data Category | Retention Period | Notes |
|---|---|---|
| Contact Details | Up to 2 years | Kept following your last active contact before confidential destruction. |
| Property Data | Indefinite | Used for the energicore database; never shared alongside your contact details. |
6. Your Legal Rights
You possess the following rights regarding your personal information under data protection law:
- The right to be informed and the right of access.
- The right to rectification or erasure.
- The right to restrict or object to certain processing activities.
- The right to data portability.
- Rights regarding automated decision-making and profiling.
Marketing Preference: HouseWrapped and the energicore platform will only send marketing materials if you have explicitly opted in. You can withdraw this consent at any time.