Terms of Use

Last updated: 8 August 2026

1. These terms, and who we are

Energicore ("the Platform") is operated by Energicore Limited, registered office Pipers End, 79a Main Street, Fulford, York, YO10 4PN, United Kingdom. By creating an account or using the Platform you agree to these terms, together with our Privacy Policy and Cookie Policy.

If your organisation has a signed agreement with us (an order form, master agreement or Data Processing Agreement), that agreement takes precedence over these terms wherever the two differ.

2. Your account

Accuracy: You must provide accurate information when creating an account, and be entitled to use the email address you register with.
Security: Keep your sign-in credentials confidential. You are responsible for activity under your account; tell us promptly at support@energicore.app if you believe it has been compromised.
Organisation accounts: An organisation controls its own workspace: its administrators manage members, roles and the properties in it, and are responsible for their team's use of the Platform.

3. Acceptable use

You must not:

use the Platform unlawfully, or add properties or personal data you have no right to hold;
probe, disrupt or overload the service, or attempt to access another user's or organisation's data;
scrape, bulk-extract or resell Platform content or data other than through features we provide for that purpose;
misrepresent Platform outputs as a professional survey, or remove attributions and disclaimers from reports you share.

We may suspend or restrict access where we reasonably believe these terms are being broken, and we will tell you why unless the law prevents it.

4. The nature of the Platform's advice

Energicore produces energy assessments, improvement plans, savings estimates and grant eligibility indications. These are modelled guidance built from official records, including the UK Government EPC register, and the information you provide. They are not a physical survey of the property, and estimates depend on the accuracy of the underlying records and your inputs.

Before you spend money: Confirm any significant measure, such as a heat pump, insulation works or solar, with a qualified installer or retrofit assessor who has seen the property.
Grants: Eligibility indications reference published scheme criteria at the time of checking. Schemes change and final decisions rest with the scheme administrator, not with us.
The assistant: The in-product assistant is powered by AI models and can make mistakes. Its answers are guidance drawn from your property data and our knowledgebase, not professional advice; verify anything you intend to act on.

5. Subscriptions and billing

Plans and trials: Paid plans are described at the point of purchase, including their property allowances and seat limits. Where a free trial is offered, it runs for the stated period and does not convert to a paid plan without your action.
Payment: Subscriptions are billed monthly or annually in advance through Stripe, our payment processor. Card details are entered directly with Stripe and never reach our systems.
Limits: When a plan's allowance is reached, adding new properties is paused until the next cycle or an upgrade. Existing properties, plans and reports remain fully usable, and we do not charge overage fees.
Renewal and cancellation: Subscriptions renew automatically. You can cancel at any time, with effect from the end of the current billing period; you keep access until then. Except where the law requires otherwise, fees already paid are not refunded.
Price changes: We may change prices with at least 30 days' notice, taking effect from your next renewal, never mid-period.

6. Organisational and white-label use

Some plans allow an organisation to offer the Platform to its own residents or clients under its own branding. The organisation is responsible for its relationship with those users, and is the data controller for their information; we process it on the organisation's behalf, as described in our Privacy Policy and on the Subprocessors page.

7. Intellectual property

The Platform, meaning its software, design, text, graphics and models, is owned by or licensed to Energicore Limited. We grant you a non-exclusive, non-transferable right to use it for its intended purpose while these terms apply. Reports and plans generated for your property are yours to use and share; the underlying platform is not.

Data you enter remains yours. You grant us the licence needed to process it to provide the service, as described in our Privacy Policy.

8. Third-party services and links

The Platform draws on official data sources and links to external sites for convenience. We do not control third-party sites and are not responsible for their content. The third parties that process data on our behalf are listed on the Subprocessors page.

9. Availability and changes to the Platform

We work to keep the Platform available and accurate, but access is not guaranteed to be uninterrupted or error-free, and we may change, suspend or withdraw features for operational reasons. We will endeavour to correct reported errors, and material changes that reduce what a paid plan includes take effect from renewal, not mid-period.

10. Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded under English law. If you use the Platform as a consumer, nothing here affects your statutory rights.

What we are responsible for: Loss you suffer that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.
What we are not responsible for: Decisions made, or works commissioned, on the basis of modelled estimates without the professional confirmation section 4 calls for; and loss caused by inaccurate information you or a third party provided.
Business customers: For organisations, our total aggregate liability under these terms in any 12-month period is limited to the fees paid for the Platform in that period, and neither party is liable to the other for indirect or consequential loss, or loss of profits, revenue or anticipated savings. This does not limit the matters in the first paragraph of this section, and a signed agreement may state different limits.

11. Ending these terms

You can stop using the Platform and delete your account at any time. We may terminate or suspend access for material breach of these terms. On termination your right to use the Platform ends; the sections that by their nature should survive, including intellectual property and liability, do so. Personal data is handled as set out in our Privacy Policy.

12. General

Changes to these terms: We may update these terms; the date at the top changes when we do. Material changes affecting signed-in users are announced in the product or by email with reasonable notice, and continued use after that notice is acceptance.
Severance: If any part of these terms is found unenforceable, the rest remains in force.
Governing law: These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, except that consumers retain any protections of the law of their home nation within the UK.